Flipkart, Amazon, Meesho top e-commerce complaint list with 5.1 lakh cases in 2025

The Story in Brief

Over 5.1 lakh complaints were filed against e-commerce and quick commerce platforms on the National Consumer Helpline in 2025, a 14% jump from the previous year. Minister of state for consumer affairs BL Verma told Parliament that Flipkart accounted for the most grievances at 1.3 lakh, followed by Amazon with 91,248 and Meesho with 29,284. Myntra (25,384), Netmeds (19,895), Zepto (5,774), Blinkit (5,102), and Nykaa (over 3,400) also figured on the list.

Non-delivery of products was the biggest single complaint category, with 79,818 cases, followed by delivery of wrong products (75,426). Another 61,056 consumers complained about denied replacements or refunds, and 60,969 reported defective or damaged goods. The helpline facilitated refunds worth Rs 91 crore between April 2025 and June 2026, while the Central Consumer Protection Authority has imposed penalties of nearly Rs 1.1 crore on 47 platforms so far.