Now Reading: Flipkart, Amazon, Meesho Top E-Commerce Complaint List in 2025
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Flipkart, Amazon, Meesho Top E-Commerce Complaint List in 2025
Non-delivery of products was the single biggest consumer complaint against e-commerce firms in 2025, with 79,818 cases logged on the National Consumer Helpline (NCH). Flipkart, Amazon, and Meesho topped the list of…
The Story in Brief
Non-delivery of products was the single biggest consumer complaint against e-commerce firms in 2025, with 79,818 cases logged on the National Consumer Helpline (NCH). Flipkart, Amazon, and Meesho topped the list of companies facing the most complaints. Other frequent grievances included wrong products delivered, denial of replacement or refund, and delivery of defective or damaged goods. The data, released by the NCH, covers the calendar year 2025.
The Indian Opinion
The usual narrative around e-commerce complaints is that a few bad apples spoil the basket. But the NCH data shows the problem is systemic: non-delivery alone accounts for nearly 80,000 cases. Defenders say complaints are a fraction of total orders, but that logic ignores the real cost to consumers. The real test will be whether the new Consumer Protection Act’s e-commerce rules actually force platforms to refund or replace without hassle. If not, these numbers will only grow.
Sources (2): ndtvprofit.com, ndtvprofit.com (2)
This story was synthesised by AI from the 2 sources linked above.
