Now Reading: Guwahati eateries allege food delivery platforms charge up to 50% commission
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Guwahati eateries allege food delivery platforms charge up to 50% commission
Guwahati eateries allege food delivery platforms charge up to 50% commission
Restaurant owners in Guwahati have accused food delivery platforms of deducting charges that can exceed 50% of an order's revenue, The Assam Tribune reports. The All Assam Restaurants’ Association claims the platforms…
The Story in Brief
Restaurant owners in Guwahati have accused food delivery platforms of deducting charges that can exceed 50% of an order's revenue, The Assam Tribune reports. The All Assam Restaurants’ Association claims the platforms misuse their dominant market position, leaving eateries with little choice but to stay listed. Owners also say they are forced to pay for promotions to maintain online visibility, and that discount costs are often passed on to them.
A platform official rejected the allegations, stating that all charges are communicated transparently. He suggested that many owners miss updates due to poor tech literacy. Similar tensions have erupted in Bengaluru, where hotel associations have deferred a planned withdrawal from Swiggy and Zomato until August 31.
The Indian Opinion
Both sides have a point. Restaurants are squeezed by thin margins, but platforms also need to cover delivery and tech costs. The claim that owners are 'blackmailed' into staying online, however, ignores the real benefit of access to thousands of customers. Neither party is being fully honest about where the money goes. Watch the Bengaluru deadline: if associations actually delist on Aug 31, the balance of power might shift. If not, talk is cheap.
Source: assamtribune.com
This story was synthesised by AI from the source linked above.
