Now Reading: Hyderabad Police launch AI kiosk ‘SETU’ for grievance redressal
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Hyderabad Police launch AI kiosk ‘SETU’ for grievance redressal
Hyderabad Police have launched 'SETU', an AI-based smart kiosk, as a pilot project at Mehdipatnam Police Station to speed up grievance redressal. The kiosk accepts complaints in nine languages and provides digital…
Hyderabad Police have launched 'SETU', an AI-based smart kiosk, as a pilot project at Mehdipatnam Police Station to speed up grievance redressal. The kiosk accepts complaints in nine languages and provides digital tracking for accountability.
Commissioner V C Sajjanar said the initiative aims to make citizens feel welcome and ensure they leave satisfied. The kiosk records statements digitally, issues an immediate acknowledgement, and explains next steps, including whether an FIR will be registered.
Senior officers can monitor case progress through the tracking system. Based on the pilot's results, the service will be extended to all police stations in the city. Sajjanar urged citizens to use the facility and give feedback.
Indian Opinion Analysis
The kiosk addresses a persistent bottleneck: citizens often face language barriers and long waits at police station reception counters. Under the Code of Criminal Procedure, police must register an FIR for cognisable offences, but delays and reluctance are common. By automating the initial recording and tracking, SETU reduces discretion at the front desk and creates a digital trail that senior officers can audit. If the pilot succeeds, it could become a model for other large city police forces. The next milestone is the evaluation report on the Mehdipatnam trial, which will determine the phased rollout timeline.
Source: siasat.com
This brief was synthesised by AI from the source linked above.
