Now Reading: Kapoor Jewellers must return 32g gold, pay Rs 35,000
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Kapoor Jewellers must return 32g gold, pay Rs 35,000
The Kangra District Consumer Disputes Redressal Commission has ordered Kapoor Jewellers and its operators to return 32 grams of gold to customer Raj Kumar and pay Rs 35,000 in compensation and costs.…
The Story in Brief
The Kangra District Consumer Disputes Redressal Commission has ordered Kapoor Jewellers and its operators to return 32 grams of gold to customer Raj Kumar and pay Rs 35,000 in compensation and costs. The order, dated August 3, held the legal heirs of deceased jeweller Sanjay Kapoor jointly liable for deficiency in service and unfair trade practice.
Raj Kumar had handed over two old gold kadas to the jeweller in September 2023, expecting a new 40-gram pair in two months. After repeated delays and Sanjay Kapoor's death in 2024, the family refused to return the gold. The commission rejected the defence that no transaction occurred, noting that a receipt proved the handover. It also dismissed the claim of a third party who said he worked elsewhere, calling the business a family concern.
The Indian Opinion
This case shows consumer forums working, but it also exposes how family-run businesses pass the buck when the owner dies. The third party claimed he worked elsewhere, yet the bench rightly said that does not wipe out liability in a family concern. Many small jewellers still operate without receipts. Here, a slip saved the day. The real test is whether these legal heirs hand over the gold within 60 days.
Sources (2): livelaw.in, timesofindia.indiatimes.com
This story was synthesised by AI from the 2 sources linked above.
Updated: this story now draws on 2 sources.
