Now Reading: Post office told to pay for PMJJBY claim delay
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Post office told to pay for PMJJBY claim delay
The Nalgonda consumer commission on July 31 ordered the post office to pay Rs 35,000 for delay in a PMJJBY insurance claim. Moloth Lala enrolled in the scheme through the post office…
The Story in Brief
The Nalgonda consumer commission on July 31 ordered the post office to pay Rs 35,000 for delay in a PMJJBY insurance claim. Moloth Lala enrolled in the scheme through the post office and died in June 2024. His son's claim was rejected by LIC because the full renewal premium had not been received.
The post office said the premium was auto-debited on June 1 and sent to LIC before the death. LIC argued it had flagged remittance shortfalls. Though LIC settled the claim in March 2026, the commission held the post office guilty of deficiency for failing to prove the premium was included in the consolidated remittance. The post master and POSB manager must jointly pay within 45 days or face 12% annual interest.
The Indian Opinion
The consumer commission rightly held the post office liable despite LIC eventually settling the claim. Too often, blame shifts between agencies, leaving nominees in limbo. The subscriber did his part by ensuring the premium debited. The post office failed to trace his specific payment. The real test is whether the postal department will now fix its reconciliation system or wait for the next such case.
Source: timesofindia.indiatimes.com
This story was synthesised by AI from the source linked above.
