CIC launches upgraded Appeal and Complaint Management System 2.0

The Central Information Commission (CIC) launched its upgraded Appeal and Complaint Management System (AppCoMS 2.0) on 17 August 2026. Chief Information Commissioner Raj Kumar Goyal launched the portal, which aims to strengthen the CIC's digital infrastructure and streamline the processing of Second Appeals and Complaints under the Right to Information Act, 2005.

Greater Kashmir reports that AppCoMS 2.0 is a technologically upgraded platform with enhanced security, improved functionalities, and streamlined workflows. A key feature is the introduction of user accounts for applicants, Central Public Information Officers (CPIOs), and other stakeholders, linked to their email and mobile numbers. Applicants can now submit appeals through their accounts, view case timelines, access documents, and download hearing notices and orders.

The portal also allows the use of Digital Signature Certificates for signing and issuing notices. Public Authorities can create accounts for CPIOs to submit documents. Decisions issued from 1 August onwards will be uploaded in the coming days. The launch aligns with the government's push for transparent, citizen-centric governance through technology.