Now Reading: Punjab MMSY patients get post-discharge calls from 104 helpline
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Punjab MMSY patients get post-discharge calls from 104 helpline
Beneficiaries treated under Punjab's Mukh Mantri Sehat Yojana (MMSY) are receiving follow-up calls from the state's 104 Health Helpline after discharge. Officials are seeking feedback on patients' health, medicines received, and overall…
Beneficiaries treated under Punjab's Mukh Mantri Sehat Yojana (MMSY) are receiving follow-up calls from the state's 104 Health Helpline after discharge. Officials are seeking feedback on patients' health, medicines received, and overall treatment experience.
Hardev Singh from Mansa, who underwent orthopaedic treatment at DH Bathinda, said he received cashless treatment and was later contacted by the 104 helpline. Baldev Singh from Hoshiarpur, treated at SDH Dasuya, also reported a follow-up call after getting medicines post-discharge.
Health minister Balbir Singh said the calls aim to gather feedback on hospitalisation and care. The helpline also offers free medical consultation, counselling, and information on government health schemes including MMSY.
Indian Opinion Analysis
Punjab's MMSY, launched in 2019, provides cashless treatment up to Rs 5 lakh per family per year at empanelled hospitals. The follow-up calls add a layer of accountability to a scheme that has covered over 45 lakh families. Feedback data could help identify gaps in drug supply or discharge procedures at district hospitals. The next step is whether the state will publish aggregated patient satisfaction scores, which would pressure underperforming facilities to improve.
Source: timesofindia.indiatimes.com
This brief was synthesised by AI from the source linked above.
