Mumbai Metro One launches India’s first WhatsApp-based digital pass

Mumbai Metro One on Sunday became the first metro service in India to offer metro passes entirely through WhatsApp. Commuters on the Versova-Andheri-Ghatkopar corridor can now buy, store, and use passes via the messaging app, with support for Google Wallet and Apple Wallet. The pass is issued instantly after a three-step process: sending 'Hi' to Mumbai Metro One's WhatsApp number, selecting 'book now', choosing the 'digital pass' option, and completing payment.

The system offers two options, the Trip Pass for a predefined number of journeys and the Store Value Pass for loading a chosen amount with fares deducted after each trip. The platform was developed by Billeasy, and digital payments are handled by PayU India through UPI, debit cards, and credit cards. Mumbai Metro One has carried more than 125 crore passengers since starting operations 12 years ago.